Returns & Exchanges
At McArthur's Bakery, we strive for perfection in every bite, but due to the perishable nature of our baked goods, we handle returns on a case-by-case basis to ensure complete satisfaction. If your order does not meet our quality standards upon arrival, please contact us within 24 hours of receipt.
Inspection
Examine your bakery items immediately upon delivery or pickup to ensure they meet your expectations and are free from transit damage.
Documentation
Take clear photographs of the product and packaging if there is a quality concern or damage, as this helps our team process your claim efficiently.
Contact Support
Email our customer service team at [email protected] with your order number and photos within 24 hours of receiving your treats.
Resolution
Our team will review your request and provide a resolution, which may include a replacement, store credit, or a refund depending on the specific circumstances.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing